Client satisfaction is our #1 priority!
We not only help you save thousands of dollars in commissions, we also strive to make your experience dealing with our company and our brokers as convenient and pleasant as possible. If you ever have a problem or complaint about one of our brokers, please let us know so we can help.
If you are dissatisfied with your broker or whatever additional services he/she does or does not provide, we can normally assign another broker to you if your listing is not yet entered. After your listing is entered, it is very difficult to assign another broker because it will mean entering a new listing and canceling the old one.
Refund Policy
If you wish to cancel after your order is placed, but before the listing is entered, there is a $25 cancellation fee. This fee covers what we are charged by the credit card company. We are charged when a client places an order, and we are charged again when we have to enter a refund.
After your listing is entered, we unfortunately CANNOT issue a refund. The service you paid for is considered provided once your listing is active in the MLS. However, if you wish to cancel your listing, that's not a problem and you will not be charged any additional fee.
We do our best to provide outstanding customer service to make our clients happy. If there is ever any problem, or if you feel we did not live up to your expectations, please call our toll-free number and ask for Jasmine. Thank you.
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